FAQ
Do you offer gift wrap?
Our products come beautifully presented in a pouch accompanied by a meaningful card. Enhance your gift with our additional gift wrapping service or opt for our environmentally friendly 'Go Green' packaging.
How can I check the status of my order?
If you have a Chevia account, simply log in and select “My Orders” from the menu. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order. Also note that with every order, we send an order confirmation email and ship confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder. Still cant find it? email us at cheviacustomerservice@gmail.com.
Do you use real gemstones and pearl?
We are dedicated to sourcing the finest, genuine gemstones and pearl to imbue your Chevia Jewelry with both beauty and significance. Consequently, our healing gemstones exhibit natural variations in color, pattern, and texture. We embrace these unique variations as they contribute to the distinctiveness and personal resonance of each piece of jewelry—a true reflection of your individuality
How do I care for my jewelry?
Storing Your Jewelry - When you are not wearing Chevia Jewelry, it should be stored in an airtight plastic bag. This will prevent tarnishing and scratching.
While Wearing Your Jewelry - Exposure to water, lotions, body oils, cosmetics, perfumes, excessive heat and humidity and cleaning agents may cause discoloration and affect the finish of the jewelry.
How to Clean Your Jewelry - After much research, we have found that polishing papers work best to restore luster to our sterling silver pieces. Sterling silver pieces can be cleaned best with our polishing paper. Gold plated jewelry cannot be cleaned.
Where is the jewelry made?
Chevia originates from artisan workshops in China, Singapore. Collaborating with skilled artisans deeply rooted in the jewelry-making heritage of China, Singapore, we produce our cast jewelry pieces. Our partnerships with these workshops are founded on principles of fair compensation and safe working environments, ensuring that those crafting Chevia Jewelry earn a dignified livelihood.
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SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
